London School of Planning and Management
The fee recovery and refund policy has been developed to provide clarity on the College's position on the recovery of fees, the measures taken to recover fees, and the limited circumstances in which refunds of fees will be considered.
When you enrol, you agree to the College's rules and regulations. In particular, you are agreeing to:
Our agreement is with you in person and not with any third party. You must tell us if you have been excluded from the College in the past. If your exclusion was for misconduct and you don't tell us or mislead us about the circumstances, the College reserves the right to cancel your enrolment.
Any criminal convictions you may have must be disclosed to the College. All information disclosed is treated in a confidential manner and is reviewed on a case-by-case basis. The College reserves the right to amend or withdraw offers of enrolment where particular safeguarding matters apply. Individuals will be provided with a full explanation regarding the College's decision making in these circumstances.
The information in this handbook is correct at the time of printing. If there has been any change since the printing, we will let you know when you come to enrol.
Where applied, we will show the full course fee. However, we reserve the right, in exceptional circumstances, to change fees without prior notice and to amend errors.
The fee recovery and refund policy applies to all fees.
For enrolments that are completed on-line the distance selling regulations apply. The College complies in full with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will provide a full refund of any fees paid if a cancellation is received within fourteen days of the initial enrolment, and before the course has started.
In circumstances where the course starts within the fourteen day cancellation period, the refund given will be adjusted to reflect the proportion of the course delivered at the point of cancellation.
Once the fourteen day cancellation period has elapsed the College standard refund and fee recovery policies as set out below shall apply.
Please be aware that if you are on monthly or quarterly or any other instalment based fee payment plan, no refund will be provided.
If the College cancels a course, or the course does not start due to a lack of support, every effort will be made to offer an alternative. If no suitable alternative is available, a full refund will be given.
If the College reschedules a course for a different time or day and this is not convenient for the student, a full refund will be given.
If a student becomes ill during the period of a course they may apply for a refund if the condition is permanent and prevents them from continuing. If the condition is temporary then they may apply for a credit which will permit them to reenrol at a later date (credits are valid for 2 years). The refund or credit will be calculated on a pro-rata basis from the date of the last class attended. Medical evidence will be required in the form of a doctor's note or equivalent.
Under no circumstances can a credit be converted to a refund.
The college is unable to make refunds for absence due to changes in work commitments, personal or financial circumstances or any other reasons for not being able to attend the course. Any outstanding fees in these circumstances will remain payable.
Where failure by a student to adhere to College policies (e.g. attendance, behaviour, health and safety, discipline) results in the withdrawal of a student by the College, no refund will be given and any fees outstanding in these circumstances remain payable.
If a student is dissatisfied with the course and the tutor/Head of School cannot resolve the issues then a complaint should be submitted, in accordance with the College Complaints Procedure (available on the College website or from the College Complaints Officer (admissions@lsib.co.uk). The College must be given an opportunity to address any issues that have arisen, however a refund will be issued if considered appropriate and at the sole discretion of the College.
In a case where a prospective student is refused a student visa, the college will refund all fees paid less a £250.00 administration fee. However, in such an event, no refund will be made unless the college has received all original copies of the College letters of enrolment plus an original copy of refusal from the appropriate immigration authority.